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CX MANAGER, INDIA

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Bachelor's degree in Marketing, Business, or a related field., Experience in consumer experience strategies and program execution., Strong understanding of digital marketing and content management., Excellent communication and collaboration skills..

Key responsabilities:

  • Translate portfolio objectives into consumer experience strategies across touchpoints.
  • Engage with country teams to execute Area-led programs and drive objectives.
  • Manage digital assets and ensure alignment with program strategies.
  • Provide input on creative content and oversee local KOL selection and development.

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3M Large http://www.3M.com/careers
10001 Employees
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Job description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

•Translates area  portfolio objectives and brand positioning into consumer experience strategies prioritized and allocated across E2E consumer journey touchpoints in the country 
•Engages with country team on execution of Area-led programs specifically the T18 and ensures it drives program objectives
•Support CD/SM and Channel Sales on key local strategic programs (outside T18)
•Work with Area CX and provide input and sign off on Priority Program Brief.
•Together with Area CX, review content plan and Creatives for local input.  Likewise, lead local KOL selection and work for KOL content development.
•Input and approve translations of creative materials 
•Monitor and collaborate on ongoing and “live” campaigns
•Input and follow through on programs  based on EOC alignments
•Makes recommendations both for area CX and country teams  on how to best deploy demand generation budgets and manage spend for key programs
•Support CD, SM and Sales team understand program strategy and ensure program calendar is aligned to KA plan.
•Direct management of digital assets in country both for owned and paid platforms except for globally managed sites
•Shares guidelines (standards, tools/best practices and procedures) with country Category Development, Shopper Marketers and Sales teams. 
•Enforces governance for content, brand usage, and visual/verbal/written/image identity
•

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Digital Asset ManagementCustomer Experience ImprovementDemand GenerationBrand ManagementProgram ImplementationContent CreationBudget ManagementCampaign ManagementStakeholder Engagement

Other Skills

  • Collaboration
  • Creative Problem Solving
  • Teamwork
  • Communication
Are you interested?

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