IT Service Management Professional

Overview

JOB DESCRIPTION

You will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently.

We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac).

Total Package

• Up to £40k base salary
• 6% pension contribution
• Private Medical
• 25 days annual leave
• Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes,gymflex, buy and sell annual leave, travel and dental insurance
  
  

The role

• Manage the day-to-day delivery of IT services to business units, ensuring that service levels meet agreed-upon SLAs.
• Serve as the main point of contact for business units for IT service-related issues.
• Develop and maintain strong relationships with business unit leaders to understand their service requirements.
• Monitor and report on IT service performance, ensuring it aligns with business expectations.
• Proactively identify and address service issues to minimise disruption and improve user experience.
• Work with cross-functional IT teams to develop, implement, and improve service management processes.
• Lead incident management and service restoration efforts when needed.
• Analyse feedback from users and implement improvements to service delivery.
  
  

The person

• Experience of setting up and running offsite events including AV.
• Experienced in IT service management or a related field.
• Practical knowledge of ITIL or other service management frameworks.
• Proven experience in managing SLAs and working with business units.
• IT Service Management - Knowledge of IT service management principles and frameworks
• ITIL - Knowledge of ITIL practices and methodologies
• Service Management - Proficiency in developing and maintaining service level agreements (SLAs) to ensure consistent and high-quality service delivery across all customer interactions.
• Incident Management - Proficiency in managing and resolving IT service disruptions, detecting, logging and prioritising incidents
• Problem Management - Proficiency in identifying and diagnosing IT issues, conducting root cause analysis, implementing long-term solutions, and trend identification
• Communication skills - collaborate with cross-functional teams, present technical info and provide training or support
  
  

We are the undisputed leader in UK TV and radio broadcast, and the UK’s leading Smart utilities platform, directly shaping the future of connectivity.

Through our established infrastructure we ensure that media and data are delivered exactly where they’re needed most, whether it’s bringing content to your TV or radio or transmitting data from your smart meter to your utility provider - chances are our services are a part of your daily life, seamlessly connecting you through our behind-the-scenes technology.

With an impressive history and an innovative future ahead of us, leading the transition of global media distribution to cloud based solutions and creating scalable solutions for new connectivity sectors - you’ll have many opportunities to develop and grow your unique career with us.

Why Arqiva? Reward . Connection . Growth

At Arqiva, we believe in supporting you to be your best, both at work and outside of it. That’s why our rewards and benefits go far beyond your pay; take a look at our totalreward2025 booklet.

Here, you’ll find endless opportunities to connect, whether that’s with colleagues through our internal networks and events or by making a difference in the communities where we work.

And when it comes to your career, we’re committed to helping you grow. Whether you want to become a specialist in your field or climb to the top, we’ll support you every step of the way.