Offer summary

Qualifications:

Experience in Supply Chain, Vendor Management, Customer Service, Business Administration, or Communications is preferred., Strong analytical skills with attention to detail and critical thinking abilities are essential., Effective communication skills to engage with various audiences are required., Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment is necessary..

Key responsibilities:

Build and maintain relationships with vendors to enhance the drop ship customer experience.

Evaluate vendor performance and propose solutions for improvement based on metrics and reports.

Collaborate with internal teams to ensure effective order processing and provide customer support.

Identify opportunities for process improvements to enhance efficiency and customer satisfaction.

Job description

Job Summary

Vendor Specialists are responsible for building and maintaining relationships with our vendors and internal

teams to improve the quality of information to our drop shipment customers. They use multiple software tools to assist internal & external teams, manage open drop ship orders, and provide updates to our customers. Vendor Specialists review reports to assess vendor performance metrics and identify and address vendor improvements.

Responsibilities

Vendor Management

Build, manage, and leverage relationships with Vendors and Procurement to improve the drop ship

customer experience

Serve as an expert point of contact on assigned vendors
Evaluate Vendor performance using Vendor Specialist Metrics and other reports to propose and

act on solutions

Assist in the vendor onboarding process and educate vendors on Drop Shipment's processes &

expectations

Customer Support

Collaborate with others in Order Optimization and internal departments to ensure effective

processing of orders

Follow up daily on open purchase orders to ensure that customers have up to date information on

their drop shipped orders

Communicate issues and provide solutions to customers on their drop shipped orders
Address incoming emails by troubleshooting issues, resolving customer pain points, and improving

vendor performance

Continuous Improvement

Propose additional reporting needs to enhance the customer experience, vendor performance, and

individual performance

Identify opportunities to reduce the need for incoming and outgoing emails
Evaluate current processes and suggest any appropriate improvements to increase process

efficiency and improve the customer experience

Physical Requirements

Work is performed while sitting/standing and interfacing with a personal computer.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires occasional bending, squatting, crawling, climbing, and reaching.
Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Remote Work Qualifications

Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
Access to a home router and modem.
A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
The desire and ability to work and communicate with other team members via chat, webcam, etc.
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

Experience

Computer literate

Education

We consider applicants with diverse majors and work history; however, applicants frequently have education or experience in Supply Chain, Vendor Management, Customer Service, Business Administration, Communications or a related field

Desired Traits

Analytical with excellent attention to detail
Strong in critical thinking and problem solving
Able to prioritize and balance multiple responsibilities
Adept at communicating effectively to a variety of audiences
Willing to take initiative and ownership of problems to find solutions
Able to balance desired business and customer outcomes
A team player who wants to contribute to a thriving culture
Able to flourish in a fast-paced, changing environment
Willing to keep an open mind, embrace the unknown, and have the grit to push through obstacles on the way to progress

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits