Administrative Business Support Specialist - (ZR_23032_JOB)

This is a remote position.

Role Name: Administrative Business Support Specialist

Work Schedule: Monday - Friday 9 am - 5pm Melbourne, AU time

• 35+ hours per week
  

• Regular business hours
  

Client Timezone: Melbourne, Australia (AEST/AEDT)

Join a growing sauna company as their first Administrative Assistant, where you'll play a crucial role in streamlining business operations and enhancing customer experience. This position offers an exciting opportunity to wear multiple hats and help build foundational processes for a business in the wellness industry. You'll be the first point of contact for customers while managing various administrative functions, making this role perfect for someone who enjoys both customer interaction and organizational tasks. The role offers growth potential as the business expands, with opportunities to take on additional responsibilities over time.

Scope:

• Minimum 35 hours per week
  

• Direct reporting to business owner
  

• Remote position with regular communication via online tools
  

• Primary focus on administrative and customer service duties
  

• Potential to expand role responsibilities as business grows
  

• Initial 90-day probationary period
  

Responsibilities:

• Follow up on customer inquiries and leads through email and phone
  

• Answer and manage incoming calls through app-based landline system
  

• Provide initial information to customers about quote processes
  

• Handle scheduling and calendar management
  

• Manage invoicing and bill tracking
  

• Assist with CRM system setup and maintenance
  

• Forward important calls and messages to the business owner
  

• Process and organize general administrative tasks
  

• Handle basic bookkeeping tasks
  
  

Requirements:

• Excellent English communication skills (both written and verbal)
  

• Professional phone manner and customer service orientation
  

• Experience with administrative tasks and office management
  

• Ability to work independently and take initiative
  

• Proficiency with basic business software and willingness to learn new tools
  

• Detail-oriented with strong organizational skills
  

• Available to work Melbourne, Australia business hours