Customer Service with Danish or Finnish (m/f/x)

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
 

As a CO Analyst – Customer Service with Danish or Finnish you will have the opportunity :

• Provide Excellence in Customer Service to Solventum Customers through order management, account management, issue resolution and essential business communication. Person on this position is responsible for customer relationships via telephone and other correspondence, including responding to customer enquiries and difficult complaints.

• Customer Support Analyst will assist customers solving queries with product & delivery issues in the areas of recalls, returned goods, proof of delivery and freight claims.  

• The employee's main responsibilities include ensuring high quality complaint handling, complying with accepted quality and quantity standards as well as ensuring efficient customer service.

• This person is responsible for comprehensive handling of customer complaint submissions. He is also open to contact with internal clients and demonstrates high skills in building relations with customers.

• Customer Service support in the customer care process   Responding to customer contact via defined channels   Liaise with the business on customer relationship management via Salesforce functionalities Registration and consideration of customer complaints.

•   Responsible for monitoring work queues for new requests    Responsible for completing assigned tasks within SLA targets    Ensuring efficient customer complaint service   Identify opportunities to improve data quality & reduce cycle time  

• May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues  

• May include training and deployment support pre and/or post go-live  

• Responsible for escalation of issues if needed   

• Continuous improvement of processes   

• Positively contributes to and supports team efforts and objectives   Other activities delegated by direct supervisor  

• Act according to Solventum regulation and policies  

Your Skills and Expertise 
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's degree or higher from an accredited university  

• 1-2 years of equivalent work experience in Customer Facing

• B2B experience nice to have,

• Complaints Handling,

• Customer Issue Resolution,

• Operations, Customer Service. 

Additional qualifications that could help you succeed even further in this role include:

• Fluent in English;   

• Additional foreign language skill is desired (Danish or Finnish)  

• Previous experience working with SAP (especially OTC module)/ SalesForce   

• Experience of supply chain and logistics is nice to have  

• Previous experience working within customer facing in B2B environment / customer issue resolution / complaints preferred  

• Strong problem solving skills, ownership   

• Organizational skills are key in the fast paced customer environment.  

• Ability to manage change including quickly adapting to new systems and processes.  

• Detailed oriented and enjoys working with customer  

• Proactive attitude to the duties entrusted  

• Collaborative Team player  

• Analytical  

Work location:

• Remote

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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