Offer summary

Qualifications:

Proven experience in vacation rental or property management., Strong working knowledge of Airbnb and VRBO platforms., Excellent written and verbal English communication skills., Strong organizational skills with attention to detail..

Key responsibilities:

Serve as the primary point of contact for guest communications.

Manage guest relations on platforms like Airbnb and VRBO.

Coordinate with cleaning services and maintenance teams.

Process and track guest feedback to maintain high satisfaction rates.

Job description

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Schedule: Thursday to Monday, 8am to 5pm Pacific with 1-hour unpaid break

Client Overview

Join a rapidly expanding vacation rental management company that’s revolutionizing the short-term rental industry. This innovative organization manages a diverse portfolio of premium properties across multiple platforms, delivering exceptional experiences to travelers worldwide. With a focus on quality service and operational excellence, they’re seeking talented professionals to join their growing team.

Job Description

Step into an exciting role where you’ll be at the heart of delivering memorable guest experiences in the dynamic vacation rental industry. As a Property Management Assistant, you’ll manage end-to-end guest communications, coordinate with service providers, and ensure smooth operations across multiple properties. This position offers the perfect blend of customer service, operational management, and problem-solving opportunities. You’ll work with leading platforms like Airbnb and VRBO while developing your expertise in the thriving short-term rental sector. This role provides excellent growth. Potential within a rapidly expanding industry.

Responsibilities

Serve as the primary point of contact for guest communications, ensuring exceptional service from booking through checkout
Manage guest relations on major platforms including Airbnb and VRBO
Handle dispute resolution and process reimbursement requests professionally
Coordinate with cleaning services to maintain pristine property conditions
Schedule and oversee maintenance teams, handymen, and contractors
Monitor property conditions and proactively address maintenance needs
Process and track guest feedback to maintain high satisfaction rates
Maintain accurate booking calendars and property availability
Ensure seamless check-in/check-out processes for all guests
Coordinate emergency responses when needed

Requirements

Proven experience in vacation rental or property management
Strong working knowledge of Airbnb and VRBO platforms
Excellence in written and verbal English communication
Demonstrated customer service and problem-solving abilities
Strong organizational skills with attention to detail
Ability to work independently and manage multiple priorities
Experience in vendor management and coordination
Proficiency in standard business software applications
Reliable internet connection and quiet home office setup
Flexibility to work scheduled hours in client’s time zone
Background in hospitality or customer service preferred

Benefits

Independent Contractor Perks:

HMO Coverage for eligible locations
Permanent Work from home
Immediate Hiring
Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_23331_JOB

Required profile