Offer summary

Qualifications:

Experience in student or customer support for at least 1 year., Understanding of adult learning principles., Proficiency in Google Workspace, Zoom, and Slack., Native Russian speaker with advanced German or English as a plus..

Key responsibilities:

Onboard new students and conduct introductory classes.

Monitor homework deadlines and communicate with teachers.

Maintain group chats and control payments.

Coordinate group schedules and address student complaints.

Job description

This is a remote position.

IT Career Hub was founded in Germany in September 2022 by a team of managers and teachers from the largest educational startups in the world.

The Education and Career Center provides a full cycle of support - from choosing a profession to employment. IT Career Hub graduates work in corporations such as Zalando, Bolt, ImmoScout24, Microsoft, Amazon, etc.

The mission of IT Career Hub is to train adult students to work in the field of information technology, promote the individual development of each student and help in finding a new promising job.

IT Career Hub training programs are certified by AZAV and are designed to be flexible to the needs of adult students, providing the opportunity to learn regardless of work experience and previously acquired knowledge and skills.

We don't limit ourselves to just training. We also provide employment support and career counseling to our graduates. We establish partnerships with leading companies in the industry so that our students have the opportunity to gain experience through an internship and then a job at one of these companies.

Our team:

We pride ourselves on our friendly and collaborative atmosphere, where every team member is valued and makes a meaningful contribution to the success of our company.

Our team is made up of highly qualified EdTech professionals who bring their knowledge and experience to create superior educational programs and inspire our students.

We are looking for a talented expert who can inspire and support our students during their studies.

Your tasks will be:

Onboarding new students;
Conducting introductory classes and regular meetings with the group;
Monitoring homework check deadlines and communicating with teachers regarding timely checks;
Working with dashboards in LMS and AirTable;
Maintaining group chats;
Controlling payments;
Working with your group metrics (COR, CSI, Churn);
Working on retaining/returning students;
Coordinating the group on issues of changes in the schedule;
Working with complaints and problems that arise during the learning process;
Issuing certificates;
Preparing and issuing necessary documents to students.

Requirements

Experience with student support or customer support for at least 1 year;
Understanding the principles of adult learning;
Experience with Google Workspace, Zoom, Slack;
Experience in managing communication with students in messengers, email, or CRM systems;
Native Russian language;
Sense of humor, flexibility;
Advanced level of German or English will be an advantage;

Benefits

Flexible schedule;
Remote work;
A contract with a German company;
Salary in €, sick leave and vacation days;
Opportunity for career growth;
Training in any products of the Education Center;
Work in a dynamic and flexible startup creating a smart, impactful EdTech product;
We are initially offering a part-time position (20 hours per week), with the intention of transitioning to a full-time role in the near future.