Offer summary

Qualifications:

6-9 years of experience in social media management and online reputation management., Expertise in social listening, CRM, and analytics tools., Familiarity with marketing automation and SEO optimization., Degree or diploma in digital marketing or a related field, with preferred certifications from platforms like Google and LinkedIn..

Key responsibilities:

Monitor brand mentions and sentiments across various social media platforms and consumer forums.

Respond to negative reviews and comments in a timely and professional manner.

Research and utilize keywords to develop positive content that counters negative feedback.

Collaborate with marketing and PR teams to ensure consistent brand messaging.

Job description

Sr Manager Online Reputation Management

Job Description

We are seeking an experienced Sr Manager Online Reputation Management to oversee our brand"s online presence and reputation. In this role, you will be responsible for social listening, CRM, analytics, and content management, as well as identifying and mitigating negative reviews and comments.

Responsibilities

Monitor brand mentions and sentiments across various social media platforms, search engines, blogs, and consumer forums
Respond to negative reviews and comments in a timely and professional manner
Research and utilize keywords to develop positive content that can counteract negative reviews and comments
Analyze online statistics and trends to identify potential areas for improvement and optimization
Collaborate with marketing and PR teams to ensure brand messaging is consistent and effective
Stay up-to-date with relevant social media trends, tools, and best practices

Requirements

6-9 years of experience in social media management and online reputation management
Expertise in social listening, CRM, and analytics tools
Familiarity with marketing automation and SEO optimization
Degree or diploma in digital marketing or a related field, with certificates from platforms such as Google and LinkedIn preferred

Required profile