Senior Associate, Underwriting Services

• Process tasks related to underwriting and policy functions
• Follow establish processes and procedures to complete routine and mid-level complexity tasks related to policies, binders, endorsements, cancellations, reinstatements, and final audit transactions
• Gather and verify client information, research guidelines, input information into a variety of web-based systems and forms, and complete related reports
• Exercise problem solving skills to resolve problems with low-to-mid level complexity; Escalate high-level complexity problems to a supervisor
• Maintain up-to-date workflows for each process, ensuring they are ready to use at any time
• Receive and handle client requests via inbound emails; Serve as a lead for client accounts that are low-to-mid level complexity and serve as a backup to other accounts
• Respond promptly to client needs while maintaining a high level of professionalism; Ensure a positive client experience by answering questions and assisting clients by completing tasks or processes for them
• Participate in client status calls with supervisor and provide input to clients as needed
• Collaborate with coworkers and supervisors to meet client needs and contribute to the achievement of internal team goals
• Look for opportunities to improve processes to better support the clients
• Build your knowledge and expertise in underwriting
• Serve as a resource and mentor to junior team members

• High School Diploma or equivalent 
• 1-3 years' experience in worker's compensation or P&C insurance
• Customer-centric mindset
• Strong written and verbal communication skills
• Process focus and detail-oriented
• Technological proficiency - MS Office, internal and external systems
• Ability to learn and adapt quickly in a fast-paced environment
• Collaborative and team oriented

1. Behavioral interview with Talent Acquisition
2. Online talent assessment
3. Hiring Manager interview

• Eligible for all medical, dental, and vision benefits on Day 1
• 401k with employer match, vested on Day 1
• Generous PTO plan with paid holidays + floating holidays
• Development and Growth opportunities
• Opportunity to contribute to the future of a growing, global organization 

About MIS

MIS is a tech-enabled business process management company specializing in policy administration and policy servicing solutions for the commercial P&C insurance market. Through an integrated suite of web-based services, MIS offers flexible solutions designed for carriers, MGAs and program administrators. MIS services include submission management, policy administration, regulatory compliance, accounting, and program analytics. The firm operates with a team of 50+ insurance policy experts from an office in Maitland, FL. 

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US. 

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.