Manager, Analytics

EVERSANA INTOUCH® is a leading full-service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.   

We combine the power of world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers.    

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.   

And as a part of EVERSANA, a pioneer in next-generation commercial services, we connect dots that other agencies can’t, helping drive commercialization success.   

Our eight affiliates within the EVERSANA INTOUCH Network include EVERSANA INTOUCH Solutions, EVERSANA INTOUCH Proto, EVERSANA INTOUCH Seven, EVERSANA INTOUCH Oxygen, EVERSANA INTOUCH Engage, EVERSANA INTOUCH B2D, EVERSANA INTOUCH Media, and EVERSANA INTOUCH International.    

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA INTOUCH, our people, clients and most importantly, the patients we serve.   

WHAT DOES A MANGER, ANALYTICS DO?

The Manager, Analytics analyzes data from multiple marketing channels, such as web, email and media to uncover insights and develop actionable recommendations. Under the guidance of senior members of the analytics team, this position is responsible for measuring pharmaceutical digital and marketing campaigns and developing client facing performance reports through Easy to Consume (E-2-C) data storytelling. This position works with a team of Analysts and collaborates with other internal subject matter experts (SMEs) and stakeholders to author and present measurement plans, reporting briefs and performance reports. 

The Manager, Analytics serves as “Analytics” point of contact on analytics projects and must be passionate about measurement and its ability to drive impact for our clients’ marketing investments. This position actively participates in measurement planning and KPI identification efforts for assigned healthcare brands. The ideal candidate should have a good knowledge of analytics tools and methodologies and should be familiar with data storytelling. This position regularly communicates with Directors on the status of projects and appropriately elevates any concerns or opportunities. Success in this role is measured through client satisfaction, internal team/stakeholder satisfaction, and team billability. 

• Develops Easy to Consume (E2C) analytics outputs with clear actionable insights 

• Develops analytics deliverables such as performance highlight reports and deep dives 

• Contributes to the development of strategic, KPI-based measurement plans 

• Understands ACTICS (EVERSANA’s proprietary data and insights platform) and how it powers EVERSANA Data & Analytics deliverables 

• Understands client’s business context and goals and how marketing activities being evaluated supports these goals 

• Develops relationships with SME peers and members of the client team 

• Ensures deliverables are on time, accurate, and compelling to client/business objectives 

• Proactively manages internal teams’ and clients’ expectations regarding and timelines 

• Initiates projects with and provides guidance to assigned Analysts 

• Prioritizes and manages team deliverables with minimum guidance. 

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.   

• All other duties as assigned  

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources. 

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. 

An individual in this position must be able to successfully perform the expectations listed above.  

WHAT ARE WE LOOKING FOR?

• 4+ years of experience in an Analytics role 

• Exceptionally strong analytical and problem-solving skills 

• Pharmaceutical and/or healthcare industry experience 

• Experience working in a marketing agency environment or with other agencies preferred 

• Strong ability to work collaboratively with other team members 

• Passion to self-educate and keep up to date on the latest marketing analytics trends and tools 

• Self-directed and self-motivated with a demonstrated strength in planning, organizing and project management skills to meet deadlines; is a master of prioritization and multitasking 

• Strong written and oral communication   

• Able to set priorities for small team and work mostly to manage those timelines 

• Proficient with MS Office Suite 

• Proficient with Google Analytics and Adobe Analytics 

• Strong attention to detail 

• Strong interpretation, translation and data storytelling skills using presentation tools such as PowerPoint and Tableau 

• Good knowledge of omnichannel or multichannel marketing analytics with a focus on digital (e.g., Web, Email, Paid media, Social media, Organic search, Mobile apps) 

• Understanding of data analysis that will be used to justify insights or recommendations that impacts  client’s brand and business goals

• 2+ years in a Pharmaceutical Marketing Analytics role preferred.  Agency experience a plus. 

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind. 

Client Delight I own every client experience and its impact on results. 

Take Action I am empowered and empower others to act now. 

Grow Talent I own my development and invest in the development of others.  

Win Together I passionately connect with anyone, anywhere, anytime to achieve results. 

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. 

Embrace Diversity I create an environment of awareness and respect. 

Always Innovate I am bold and creative in everything I do. 

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $95,000 to $115,000 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). EVERSANA reserves the right to modify this base salary range at any time.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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