Spanish Speaking Customer Support for Music Streaming Platform Department

Patrique Mercier Recruitment FR is excited to connect talented individuals with rewarding career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for our Music Streaming Platform Department. This position is perfect for individuals who are passionate about music and want to assist Spanish-speaking clients in enjoying their streaming experience.

Responsibilities

• Provide exceptional customer support to Spanish-speaking clients regarding music streaming services via phone, email, and chat.
• Assist customers with inquiries related to account management, playlist creation, and subscription details.
• Effectively resolve customer complaints and technical issues, ensuring a seamless user experience.
• Document customer interactions accurately and follow up on outstanding queries in a timely manner.
• Collaborate with internal teams to address customer feedback and improve service offerings.
• Keep customers informed about new features, promotions, and changes to the service.
• Gather insights from customer interactions to contribute to service enhancements.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, ideally within the music or technology sectors.
• Strong communication and problem-solving skills with a focus on customer satisfaction.
• Detail-oriented with the ability to manage multiple tasks effectively.
• Familiarity with CRM systems and standard office applications.
• A passion for music and an understanding of music streaming platforms.
• Willingness to work flexible hours, including evenings and weekends as required.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks