Spanish Speaking Customer Service for Hotel Reservations & Hospitality Departmen

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Spanish Speaking Customer Service Representative within the Hotel Reservations & Hospitality Department. This role is perfect for individuals who are passionate about travel and hospitality and wish to provide top-tier customer service to Spanish-speaking guests.

Responsibilities

• Deliver exceptional customer service to Spanish-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with hotel reservations, inquiries, and modifications to their bookings.
• Provide detailed information about hotel services, amenities, and local attractions to enhance guest experiences.
• Handle customer complaints and resolve issues promptly and professionally to ensure satisfaction.
• Collaborate with hotel staff and management to coordinate special requests and ensure seamless service delivery.
• Accurately document all customer interactions and maintain organized records for reference.
• Stay updated on promotions, services, and company policies to provide accurate information to guests.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, particularly in the hospitality or travel industry, is highly desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the capacity to work under pressure.
• Proficient in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A passion for hospitality and helping guests create memorable experiences.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks