German Speaking Customer Service for Online Shopping Platforms Department

Patrique Mercier Recruitment FR is thrilled to announce a new opportunity for a German Speaking Customer Service Representative for the Online Shopping Platforms Department. This role is an excellent fit for individuals who are passionate about e-commerce and are dedicated to providing top-notch service to German-speaking customers.

Responsibilities

• Provide outstanding customer support to German-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries related to orders, returns, and product information.
• Resolve customer complaints and issues effectively to ensure high levels of satisfaction.
• Document all customer interactions accurately in the CRM system.
• Stay updated on company products, promotions, and policies to provide accurate information to customers.
• Collaborate with cross-functional teams to enhance service quality and customer experience.
• Gather customer feedback to contribute to service improvement initiatives.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, preferably within the e-commerce or retail sectors.
• Strong communication and interpersonal skills.
• Ability to manage multiple inquiries while maintaining attention to detail.
• Proficiency in customer service software and Microsoft Office applications.
• A proactive and positive attitude towards customer assistance.
• Flexibility to work in various shifts as per business requirements.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks